Our response to the coronavirus (COVID-19) pandemic
Pipette Genie is fully committed to the safety and well-being of our associates, customers, suppliers and the communities that we serve. We are proud to manufacture and deliver the products and services that are essential to our customers during the evolving coronavirus (COVID-19) pandemic. Our associates are working hard to mitigate the spread of COVID-19 and sustain operations during this dynamic situation. Though we may be working differently than usual, we are no less dedicated to serving our customers and overcoming the challenges affecting our industry and others globally today.
We have a business continuity plan in place and can still serve our customers and deliver products to researchers during the current disruption. We take seriously our societal responsibility to educate and protect our people in order to minimize the impact of this unprecedented situation. Here are just some of the important steps we’re taking:
We continue to be vigilant in our response to the pandemic by following precautionary safety guidance from credible health agencies such as the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and European Centre for Disease Prevention and Control (ECDC).We’ve implemented COVID-19 response measures across the board:
- Remote work – We have enabled employees to work remotely as much as possible and encouraged virtual collaboration, interaction and meetings.
- Infection control – We have requested that all employees continue practices such as social distancing, washing hands frequently and thoroughly, and staying home if they feel sick.
- Service provider interaction – We have requested that our carriers and delivery service providers also take similar steps to minimize risk to our employees, including practices such as social distancing, washing hands frequently and thoroughly, and staying home if they feel sick.
- Handling protocols – We have provided training to associates who handle product and/or interact with carriers from third-party organizations who deliver goods and services to our facilities.
We are taking the necessary steps to minimize disruption and we will continue to provide updates as appropriate. We have formed a cross-functional Steering Committee that is driving a swift and collaborative response across our global business. The team is assessing the situation daily and adjusting actions as needed so that we continue meeting the critical needs of our customers.
We are actively engaged with our customers and suppliers to understand supply and needs. We have set in motion business continuity plans at our facilities to provide manufacturing and delivery of critical materials. We are monitoring decisions made by governments, countries and other companies that may impact business continuity.
Our teams are working diligently to adapt to these new measures in an effort to mitigate any adverse impact they may have on the free flow of products to our customers. If such a disruption occurs, we believe our business continuity plans will be effective in most conceivable situations. At the same time, we remain deeply committed to the safety and well-being of our employees.
Stock and supply chain
While each product we sell has different supply chain considerations, we remain actively engaged with our customers to ensure we are supporting them to the best of our ability during this challenging time.
Our products Pipette Genie manufactures are stocked in multiple locations across our global network, providing us helpful flexibility in the event that a segment of our global distribution network is impacted. Some of the products we manufacture may also be produced at more than one location; however, not all of them are.
Pipette Genie is doing everything possible to minimize shipment disruptions for our customers. In some cases, we are experiencing delays due to border controls or other logistical flow constraints. We are communicating with these customers to work through shipment logistics as necessary and ask customers who have a change in operations to contact us with an update.
The COVID-19 pandemic is both global and evolving. We are working diligently to adapt to new developments and to share updates with customers. We are with our customers every step of the way. Nothing has changed in this regard.
For any questions regarding our products, please use our online contact from to get in touch with us.
For ordering, please use the online order system to place an order using a credit card or contact us to arrange payments by wire transfer or other methods.
For logistical updates, please keep us updated on any operational changes that may impact your ability to accept our shipments.
Pipette Genie’s mission and vision of enabling verifiable science and making lab life easier for researchers has never been more important than in times like today. We will continue to monitor the situation and give updates as needed.